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Making a complaint

Making a complaint

It is important to note that the Police and Crime Commissioner is only responsible for investigating complaints against:

  • The Chief Constable
  • Members of his own staff (the Commissioner Team)

If your complaint relates to the conduct or behaviour of a South Wales Police officer (below the rank of Chief Constable), or a member of police staff you must direct your complaint to the South Wales Police Professional Standards Department.

From the 1st February 2020, if you are unhappy with the outcome or handling of your complaint, then you can submit an application for a review to the Police and Crime Commissioner for South Wales. It’s very important that you apply for a review to the correct organisation. South Wales Police should have written to you to tell you where to submit your application for a review. You can find more information here

If you wish to complain about a community issue such as parking, parking or anti-social behaviour, please call 101 or speak to a member of your Neighbourhood Policing Team.

If you would like to say thank you for a good service, please complete our online form or call us on 101

 



Is your complaint against the Chief Constable?
If you wish to make a complaint about the Chief Constable, please click here.

Is your complaint against the Police and Crime Commissioner’s Team?
If you wish to make a complaint about a member of the Commissioner’s staff, please click here.

Is your Complaint against the Police and Crime Commissioner?
The Police & Crime Panel is responsible for considering complaints against the Police and Crime Commissioner (and the Deputy Commissioner). The Panel will deal with any low-level complaints, with any serious problems referred to the Independent Office for Police Conduct (IOPC).

To submit a complaint relating to the conduct or behaviour of the Police and Crime Commissioner, please contact the Panel directly at:

Merthyr Tydfil County Borough Council
Civic Centre
Castle Street
Merthyr Tydfil
CF47 8AN

The Commissioner has a duty to detail the number of complaints or conduct issues that have been brought to his attention by the Police and Crime Panel.

Is your complaint against the Police and Crime Panel?
For details on how to make a complaint against the Police & Crime Panel, please click here.

 

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