Victims of Crime

South Wales Victim Focus Logo

From 1st April 2015, the Commissioner is accountable for the delivery of services for Victims of Crime within South Wales. He is currently working with partners across the force to ensure that Victims in South Wales receive the appropriate support.

Supporting Victims & Witnesses: A Joint Strategy for South Wales 2021 – 2026

The Code of Practice for Victims of Crime in England and Wales and supporting public information materials - GOV.UK (www.gov.uk)

Victim's Code: A Ministry of Justice graphic showing the rights of victims of crime

Who is a ‘victim’ under this code?

A victim is anyone that has suffered physical, mental, emotional harm or economic loss, as a direct result of the crime. This includes businesses, close relatives of someone who has been killed as a result of a crime, parents/guardians of victims under 18 years of age and nominated family advocates for victims with a mental impairment.

When your rights are not met

If you feel that you have not received an acceptable standard of service or if you feel your rights under the Code of Practice for Victims of Crime have not been met by South Wales Police, you can make a complaint online via South Wales Police website, calling 101, or by attending any of our public-facing police stations in person.

Signposting

SOUTH WALES POLICE

You can report non-urgent crimes to their website: www.south-wales.police.uk

FOR NON-EMERGENCIES: Call 101

FOR EMERGENCIES: Always call 999

If you can't talk when you call 999, press 55 and an officer will attend to you urgently

For immediate police response: Text 999 (if you have pre-registered with the emergency SMS service)

If you are hard of hearing, for non-emergencies please text South Wales Police on: 18000

Signposting to local Services

	BAWSO Specialist services for black and minoritised victims of abuse, violence, and exploitation in Wales. 0800 731 8147 (Helpline: 24hr) Website: www.bawso.org.uk
	Calan DVS Domestic abuse charity servicing Neath Port Talbot and Bridgend 01639 633580 Website: www.calanDVS.org.uk
	Cardiff Women's Aid Helping women in the capital who are victim of abuse. 02920 460566 (Helpline: 24hr) Website: www.cardiffwomensaid.org.uk
	Dyn Safer Wales Working across Wales to support men who experience domestic abuse. 0808 801 0321 Website: www.dynwales.org
	Henna Foundation A national registered charity committed to strengthening families within Muslim communities 029 2049 6920 Website: Henna Foundation (cavamh.org.uk)
	RCT Domestic Abuse Services Domestic abuse support for those in the Rhondda Cynon Taf area 01443 400791 Website: www.wa-rct.org.uk
	Safer Merthyr Tydfil Support for those in the Merthyr Tydfil area 01685 353999 (Mon-Fri 9am-5pm) Website: www.smt.org.uk
	New Pathways Specialist support service for adults and children affected by rape, sexual abuse and sexual assault 01685 379 310 Website: www.newpathways.org.uk
	Safer Wales Independent charity whose mission is to support, protect and empower groups of people who are often invisible in society 029 2022 0033 Website: www.saferwales.com
	Swansea Women's Aid Women-only organisation which supports women, with or without children, who are affected by domestic abuse 01792 644683 (24hr) Website: www.swanseawomensaid.org

	South Wales Victim Focus local service run by the national and independent charity, Victim Support. We provide help and support to anyone in South Wales affected by crime 0300 30 30 161 Website: https: www.southwalesvictimfocus.org.uk
	Thrive Women's Aid Support for women, children and young people in Neath Port Talbot 01639 894864 Website: www.thrivewomensaid.org.uk
	Welsh Women's Aid Support service for women and children experiencing domestic abuse and all forms of violence 02920 541 551 Website: www.welshwomensaid.org.uk
	Vale Domestic Abuse Services Help for victims in the Vale of Glamorgan 01446 744755 (Mon-Fri 9am-5pm) Website: www.valedas.org

National Helplines

	Galop National LGBT Domestic Violence Helpline 0800 999 5428 (Mon, Tues and Fri 10am-5pm, Wed and Thurs 10am-8pm) Website: www.galop.org.uk
	Karma Nirvana Honour Abuse UK Helpline 0800 5999 247 (Mon-Fri 9am-5pm) Website: www.karmanirvana.org.uk
	Live Fear Free Helpline for sexual violence and domestic abuse victims in Wales. 0808 8010 800 (24hr)

	Respect UK charity working to stop the harms done by those who perpetrate domestic abus 0808 8024040 Website: http://respect.uk.net/information-support/domestic-violence-perpetrators/
	Support Line Provides a confidential helpline offering emotional support 01708 765200 Website: www.supportline.org.uk
	Survivors Trust Umbrella agency for specialist rape and sexual abuse services in the UK 08088 010818 Website: www.thesurvivorstrust.org
	Survivor UK A free and confidential telephone helpline for men and boys who are dealing with the effects of sexual violence 02035983898 Website: www.survivorsuk.org
	Victim Support Independent charity dedicated to supporting victims of crime and traumatic incidents in England and Wales. 0808 16 89 111 Website: www.victimsupport.org.uk