This accessibility statement applies to https://www.southwalescommissioner.org.uk/.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) version 2.2 AA standard due to the non-accessible content and exemptions listed below.
The website substantially meets accessibility requirements. The remaining accessibility issues are limited in scope.
Non-accessible content
The content listed below is non-accessible for the following reasons.
(a) Non-compliance with accessibility regulations
Third-party embedded content (Flipsnack)
The homepage includes embedded content provided by Flipsnack, a third-party platform used to display digital publications. The organisation does not control the underlying code of this embedded content.
The embedded content does not fully meet WCAG 2.1/2.2 AA standards. Identified issues include:
- WCAG 1.4.3 Contrast (Minimum): Some text within the viewer does not meet minimum colour contrast requirements.
- WCAG 1.4.4 Resize Text: Zoom functionality is restricted within the embedded viewer.
- WCAG 1.1.1 Non-text Content: Some images may lack appropriate alternative text or image roles.
- WCAG 2.4.4 Link Purpose (In Context): Some links may not contain visible or descriptive text.
- WCAG 4.1.2 Name, Role, Value:
- Some SVG elements may be missing accessible labels such as aria-label.
- Some elements may contain duplicate IDs.
- Some iframe elements may not include descriptive title attributes.
Images with overlaid text – Contact Us page
On the “Contact Us” page, there is an image containing overlaid text (a map graphic). The contrast between the text and background does not meet WCAG 2.1 Success Criterion 1.4.3 (Contrast – Minimum).
Because the text is embedded within an image, users may find it difficult to resize or clearly read the information using assistive technologies.
Images with overlaid caption text – PALG page
On the “PALG” page, there is a graphic containing multiple logos on a white background with an overlaid caption in white text.
The caption text does not meet minimum contrast requirements under WCAG 2.1 Success Criterion 1.4.3, making it difficult to read for some users. Because the caption is part of the image, users may also have difficulty resizing or accessing this text through assistive technologies.
(b) Disproportionate burden
No content is currently declared under the disproportionate burden exemption.
(c) Content not within the scope of accessibility regulations
Some older PDF documents published before September 2018 may not be fully accessible. These documents are exempt from the accessibility regulations.
Where possible, accessible versions of important documents are provided. If you require information in an alternative format, please contact us using the details below.
Multilingual content
We aim to write content in clear, plain English.
This website is also available in Welsh. Welsh content is professionally translated by human translators to ensure accuracy and clarity.
Preparation of this accessibility statement
This statement was prepared on 23rd February 2026.
Accessibility compliance was evaluated through a combination of automated accessibility testing and manual review, including:
- Google Lighthouse audit testing
- ARC accessibility testing plugin
- WAVE accessibility testing plugin
The statement was last reviewed on 23rd February 2026. It is recommended that this statement is reviewed at least annually or following significant website changes.
Feedback and contact information
If you encounter accessibility barriers or need content in a different format (for example, braille, large print, easy read, audio recording or British Sign Language):
Email: commissioner@south-wales.police.uk
Phone: 01656 869366
Address: Tŷ Morgannwg, Cowbridge Road, Bridgend, CF31 3SU, United Kingdom
Please include the web address (URL) of the content you need, the format you require, and any assistive technologies you use. We aim to respond to accessibility requests within 15 working days.
Reporting accessibility problems
We are continually working to improve accessibility. Please contact us if you find problems not listed in this statement or believe we are not meeting accessibility requirements.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations.
If you’re not happy with how we respond to your complaint, you can contact the Equality Advisory and Support Service (EASS) for advice and support.